Return Policies

Return, Exchanges & Fraud Protection Policy

At It’s Not a Game, we want you to love your fit. If something isn’t right, we’ve got you covered with a fair and simple return process.

🕒 Return Window

  • Regular-Priced Items: Returns and exchanges are accepted within 30 days of delivery.

  • Sale/Clearance Items: These items are considered Final Sale. If approved, the customer is responsible for return shipping costs.

📦 Condition of Items

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • For hygiene reasons, headwear and accessories (caps, wristbands, headbands) are final sale and cannot be returned.

🚚 Shipping Costs

  • Shipping is always free on orders from It's Not a Game.

  • For returns:

    • Regular-priced items → It's Not a Game covers return shipping.

    • Sale/Clearance items → customer covers return shipping.

🔄 Exchanges

  • Exchanges are available for regular-priced items in stock.

  • If your size is unavailable, we’ll issue store credit or a refund.

💵 Refunds

  • Refunds are processed to the original payment method within 5–7 business days after we receive your return.

❓ How to Start a Return

  1. Contact us at

    info@itsnotagame.co

     with your order number and reason for return.

  2. We’ll confirm eligibility and provide a return label (if applicable).

  3. Pack your item securely and drop it off at your nearest carrier location.

✅ Our Promise

We’re committed to making sure your It's gear meets your expectations. If your order arrives damaged or incorrect, we’ll make it right at no cost to you.

🔒 Fraud Protection Policy

  • Order Cancellation: It's Not a Game reserves the right to cancel any order flagged as potentially fraudulent by our security systems.

  • Verification: If your order was mistakenly flagged, please contact us to verify your information. We’ll work quickly to resolve the issue.

  • Customer Commitment: We never want you to feel like you didn’t receive what you expected. If there’s ever an issue, reach out to us at

    info@inagbrand.com

     and we’ll provide clear next steps.

Your trust matters. We take fraud prevention seriously to protect both our customers and our brand.

📍 Visit our store in Omaha, NE or shop online at www.itsnotagame.co.